Erin Downes VMD Local Guide
8 May 2026
I am a veterinarian with a small veterinary practice in Pennsylvania. Over the course of my relationship with Kogneta and later Savior Marketing, I spent more than $150,000 and ended up with one of the most damaging and exhausting business experiences I have ever had.
I would never trust Savior Marketing, or its CEO, Monet St. Juste, with website access, Google Ads, tracking systems, or any part of a company’s digital infrastructure.
During the relationship, my website was hacked. I had to work directly with my hosting company myself over multiple days to get it cleaned up. Savior did not provide a competent resolution, and my site suffered measurable, ongoing damage from regenerating Indonesian gambling content.
Then the situation got even worse. My Google Ads account was compromised, and Google told me in writing that the compromise was through the Savior Marketing agency-side account structure. Google restored access only to Kogneta / Savior, not to me. Google told me I could regain access only by requesting it from Monet St. Juste (Screenshot).
For weeks, neither Monet nor Google provided a meaningful response while my credit card remained tied to an account I could not control. I was charged for unauthorized Indonesian gambling ad spend, had to cancel my credit card, and am now trying to recover the money through a fraud investigation.
Even now, the cleanup is incomplete. Monet St. Juste still retains locked, organization-level control over my Google Tag Manager and related tracking infrastructure.
What made this especially disturbing was not just the technical failure, but the complete breakdown in accountability. I spent weeks documenting everything, chasing every loose end myself, and doing the kind of forensic follow-up no client should ever have to do just to regain control of their own business assets.
Multiple people at the company were copied on emails to Monet St. Juste and every one of them ignored me. The only time meaningful movement happened was after I created public pressure. That is not good faith. That is not professionalism. That is not how an honest company treats a long-term client whose business systems were put at risk.
By the end of this, it became clear to me that Savior was not acting like a trustworthy steward of my business. They acted like exactly the kind of SEO company small business owners are warned about: vague, evasive, careless with access, and impossible to pin down when something goes seriously wrong.
I would never trust Savior Marketing or Monet St. Juste with any part of a company’s digital infrastructure. I would strongly urge other business owners to stay away.
