Is owned by asianIs black ownedIs owned by womenIs small businessOffers online appointmentsWheelchair accessible entranceWheelchair accessible parkingWheelchair accessible restroomWheelchair accessible seatingRestroom unisexWelcomes lgbtqIs transgender safespaceRequires appointments
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Jason Urban
7 Feb 2024
Do not buy from a company called "Seattle Technology" who uses this address as their shipping address. They will sell you fake or not as described products and refuse to refund you. No offense to Axolot if they truly are not involved, but I think it’s worth warning others about a scam coming from this address.
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2024
Hi Jason, We're sorry to hear about your negative experience, but it appears there may be some confusion. We want to assure you that we are Axolot Technologies, not Seattle Technology. While it's true we have a virtual address, we are not in violation of any Google guidelines. You can read more about using virtual offices for Google My Business here: https://reviewgrower.com/google-my-business-virtual-office/#:~:text=Yes%2C%20you%20can%20use%20a,commit%20to%20a%20physical%20location. It seems there might have been a misunderstanding or misidentification on your end. We value transparency and strive to provide genuine products and excellent customer service.<br><br>We understand your concerns and appreciate your effort to warn others. However, we want to emphasize that Axolot Technologies is not associated with the issues you've mentioned. We take great pride in providing genuine products and exceptional customer service. If you have encountered any difficulties with your purchase, please reach out to us directly, and we'll do our best to assist you and address any issues. We value transparency and strive to ensure the satisfaction of all our customers.<br><br>Best, <br>Ariel John <br>Co-Founder & CEO of Axolot Technologies <br>[email protected]<br>
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Christine Herrera
22 Nov 2023
If I could give less than one star I would. In 2021 I paid for my business website to be created and fast forward to Nov 2023 my website is still not complete, the rep Aaron who I was working with has completely disappeared off the face of the earth and I have no way of getting in contact with anyone.
I originally, started off with Amanda who was absolutely a pleasure to work with and super honest woman. Mid way through my project my person was changed over to Aaron who was extremely unprofessional and seemed super shady but I needed my website done so I was willing to entertain the idea of someone else stepping in. Aaron tried to sell me services that I did not need and I had asked him for my credentials for a second opinion on if these services are really needed for my website to run properly and effectively. Once I mentioned my credentials which in fact I own being that I PAID IN FULL for this service, Aaron required me to fill out a form stating my website was complete if I ask for my credentials, that I wouldn't be able to ask for support and that my website is considered complete. Legally we know that paper won't hold in court being that the original contract was not completed, the ownership of the credentials are in fact mines legally and the actual website is not running correctly because Aaron created this website incorrectly so when it went live I would have no choice but to pay additionally for their help. I had reached out to Aaron for the past 6 months to allow him to hold up his end of the contract and he has no interest in making things right. I have hired a lawyer along with filing a full complaint including all conversations, invoices, agreements and related documents to the FTC. We will see them in court!
Stay away from this company unless you want to end up the same way and if you need a lawyer that won my last case send me an email! Let's get these people shut down!
Update : no one has reached out to me to discuss any solutions.
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2024
Hi Christine, <br>We deeply regret the challenges you've encountered with our services. We appreciate your detailed feedback and take it seriously. Our team is actively reviewing your case and will reach out promptly to address your concerns. We are committed to ensuring a resolution that meets your satisfaction. Thank you for your patience and understanding.<br><br>Best, <br>Ariel John <br>Co-Founder <br>Axolot Technologies, LLC
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Nick
7 Nov 2023
They started off really nice and wanting to work with us on our logo. Logo looked really well done and we were happy. They mentioned they also do websites and we agreed to have them do the website also. After a year of working with them we decided to stop working with them.
We have meeting after meeting going over what we wanted and the changes we needed to have done. End the end we were making the changes and sending them to their team and the changes were still taking several meeting to get made. After trying to get this worked out and finished, they wanted us to completely pay for the website and then a maintenance plan before the project was even finished. After telling them no we had someone else contact us saying they were the new project manager and was going to get this taken care. At this point we decided to end our business agreement and request a refund of our money in accords to the agreement at the beginning of this process. They said they would refund it but have started not answering emails or phone calls.
Beware of using their services for anything other then cookie cutter e-commerce pages.
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2024
Dear Nick,<br>I want to express my sincere apologies for the frustrating experience you had with our services. I deeply regret that our collaboration did not meet your expectations, and I understand the disappointment you must be feeling.<br><br>I am truly sorry for the delays in making the necessary changes to your website and the difficulties you faced in communication. It is disheartening to hear that you had to endure such challenges despite our initial positive interaction. I understand the importance of timely and effective communication, and I acknowledge that we fell short in this regard.<br><br>I want to assure you that we take your feedback seriously, and we are conducting an internal review to identify the shortcomings in our processes that led to this situation. Your feedback is invaluable, and it will help us improve our services and prevent similar issues in the future.<br><br>Regarding the refund, I want to assure you that we are committed to resolving this matter promptly. I apologize for the lack of response you have experienced so far. Rest assured that I will personally oversee the refund process and ensure that it is processed in accordance with our agreement.<br><br>Once again, I apologize for the inconvenience and frustration you have faced. Your feedback is crucial to us, and we are determined to learn from this experience and do better in the future.<br><br>Thank you for bringing this to our attention, and please feel free to reach out to me directly if you have any further concerns or if there is anything else I can do to assist you.<br><br>Sincerely,<br><br>Ariel John <br>Co-Founder <br>Axolot Technologies, LLC
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Warrior Homesteads
11 Jul 2023
Paid $3,500 for a very simple website. It has taken over a year and we are still unable to access the site. Communication is difficult as many of their "employees" are in a different country and there is a language barrier. As a nonprofit, every single penny we spend is important, and we have been taken advantage of. When we were presented our "custom site", it was simply WordPress site we could have made ourselves. Save the time and money and use any DIY site maker like godaddy or squarespace etc.
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2024
Dear Warrior Homesteads,<br>I want to start by expressing my sincere apologies for the frustrating experience you've had with our services. I am truly sorry to hear about the challenges you faced during the development of your website. Your feedback is deeply concerning, and I understand the impact this situation has had on your nonprofit organization.<br><br>I completely empathize with your frustration regarding the extended timeline and the difficulties in communication. It is disheartening to hear that you did not receive the custom website you expected and that the language barrier further complicated our interactions. <br><br>I want to clarify that we do not discriminate during our hiring process, and I apologize if the person assigned to your project had an accent that affected communication. <br><br>I recognize the importance of every penny for a nonprofit organization, and I am genuinely sorry that you feel taken advantage of in this process.<br><br>I appreciate your honesty in sharing your experience, and please know that we take your feedback seriously. We are committed to addressing the issues you've raised and improving our services. Your feedback will guide us in making necessary changes to prevent similar situations in the future.<br><br>Best Regards, <br>Ariel John <br>Co-Founder <br>Axolot Technologies, LLC<br><br>
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Samantha NorrisLocal Guide
5 Dec 2022
I worked with Andre Lopez on a personal design project that I was doing as a gift for a family member. He happily took all of my suggestions, making many adjustments as the design was very specific, and he brought my vision to life. He did such a great job and was so courteous and happy to help me. I would recommend him to anyone!!
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2023
Hi Samantha, <br>Thank you for choosing to work with us. We had a pleasure working with you. Please let us know if you need any assistance in the future. <br><br>Best, <br>Axolot Technologies
After looking online, I found axolot tech with good reviews, but after a horrible experience with Amanda and Jordan, I'm pretty sure these reviews are from friends of the company, or they paid for it. They stole 700 from me. $500 every month for managing my social media, and a one-time payment of $300 for the logo, which was 200 because Jordan convinced me to go with them and gave me $100 discounts, but so far, I don't know if they are scammers or if they don't care what they promise to people and they priority is money. Jordan told me at the beginning that Amanda would finish the logo in one week and the second week start with the social media, but Amanda sent me the sample in 3 weeks, without the email signature that is included in the package and also never accepted the access I gave to my Facebook page. Then after a month, I called Amanda and asked her where is Jordan? he is not answering the phone and is the person with who I made the payment and I want my money back. And she told me, Jordan is on vacation now, but I will connect you with someone to refund your money. This person asked me to give him a chance to do the marketing that Amanda didn't. I told him, no, when he heard that he told me, to forget my money after he said that. I told him I will write a review on the axolot profile about the poor service, and he told me, you can do whatever you want because we can buy good reviews. After that, I called Amanda again asking her for Jordan because he is the person who sent me the invoice to make the payment. Amanda connected me with someone else, and this person said, I'm sorry for the inconvenience. I'm going to refund your money now, and in 3-7 business days, you will receive your money but I never received my money. It is so horrible that these people are dishonest and play games with lies plus the communication are unprofessional. I Highly not recommend axolot tech, or if you want to take a risk, tell them to do the work first, then you pay maybe that way they will learn how to respect others.
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2023
Hi Roney,<br>I am so sorry this happened to you. We will take a look at this and get it sorted right away. We honor every one of our clients. There must have been some miscommunication that happened between Amanda and Jordan. We will be in contact with you shortly and have this issue resolved.<br><br>UPDATE FROM OUR LEGAL DEPARTMENT<br>Hello Diaz Roney,<br><br>This is John from the Legal Department of Axolot Technologies, LLC, I have reviewed your case and we believe your case was settled on a dispute you'd filed against Axolot Technologies, LLC through PayPal. The evidence we had provided was cross-examined by PayPal and they settled the case in our favor.<br><br>As for the summary of your case, we did indeed share with you the initial designs via emails and continuously tried to contact you via calls and messages we do have proven records that clearly justify approving the initial designs via email.<br>In addition to your case, I have evidence of you threatening us to spoil our company's reputation if we don't give you a refund. However, we have a strict refund policy that we follow with all our customers which is "if you are not satisfied with the initial design you are obligated to get a full refund" and we have records backing your claims that you did like your logo and you did finalize it.<br><br>This case is heading in the direction of Defamation and we would appreciate it if you could stop the act from all platforms otherwise we would have no choice but to escalate the matter further.<br><br>If you do have any concerns regarding your case, please feel free to reach me at [email protected] and I'll work in my best interest to resolve your issues.
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Argenis Mendez
27 Apr 2022
Working with Diana was amazing. She is very professional, polite and friendly. She created such a beautiful logo design for my business. Highly recommended!
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2023
Thank you so much for the review! We had a pleasure doing buisness with you. Please let us know if you need anything else. <br><br>All the best, <br>Axolot Technologies
Amanda provided us with exactly what we were looking for. Communication creativity and delivery makes her a 5 star addition to the design team.
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2023
Hey David, <br>It was a pleasure working with you on your.project! Again, please let us know if you need anything. We’re thrilled to hear you enjoyed your experience. <br><br>Best, <br>Axolot Technologies
I had the opportunity to work with Axolot Technologies and more specifically Amanda Paige on our marketing campaign. I launched a Lawyer Referral Service business 12 months ago and Amanda has helped us grow our business exponentially. She brings a creative yet business style to the marketing product that the customers embrace and respond to. Without hesitation I will continue using Amanda Paige with Axolot and highly recommend that you consider them for your next marketing campaign.
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2023
Hi Brad, <br>Again, it was a pleasure working with you! Please let us know if you need anything at all. Thank you again for your review and we are happy that you had such a positive experience with us. <br><br>Best, <br>Axolot Technologies
Soo, I got the opportunity to work with Diana Cook…Let me say she is real and legit…She is kind, patience, funny and do her damnest to make my vision a reality…I love her and her work/skills. Please get your work done by her…you will love it…I know I do!!
Antwort von Axolot Technologies, LLC Unternehmen25 Sep 2023
Thank you for sharing your positive experience you had with us, Everett! <br><br>Best, <br>Axolot Technologies