Effective Date: June 1, 2025 | Last Updated: June 1, 2025
At SignalSumo, we stand behind the quality of our AI-powered SEO platform. This Refund Policy outlines when and how you can request a refund for subscription charges and credit purchases. Please read this policy carefully before making a purchase.
1. Subscription Plans – 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all first-time paid subscription purchases. If you are not satisfied with your plan for any reason within 7 days of your initial payment, contact us at [email protected] and we will issue a full refund — no questions asked.
Conditions that apply:
- The refund request must be submitted within 7 calendar days of the original transaction date.
- The guarantee applies to the first billing cycle only. Subsequent renewal charges are not eligible for a refund under the money-back guarantee.
- The money-back guarantee cannot be combined with promotional discounts or coupon codes unless otherwise stated.
- Accounts found to be abusing the refund policy (e.g., repeated sign-up and refund cycles) may be refused future refunds and/or access to the Platform.
2. Subscription Renewals
All paid plans are billed on a recurring monthly basis. Renewal charges are not eligible for a refund once processed, as the billing cycle has already commenced and platform resources have been allocated.
To avoid an upcoming renewal charge, you must cancel your subscription at least 24 hours before the next billing date. You can cancel at any time from your Account Settings > Billing. Upon cancellation, your access continues until the end of the current paid period.
3. Credit Purchases
Credits purchased as one-time top-ups are non-refundable once they have been consumed or partially consumed. If you purchase credits and have not used any of them, you may request a refund within 7 days of purchase by contacting support.
- Unused credits remaining at the end of a subscription period are not carried over unless explicitly stated in your plan terms.
- Credits allocated as part of a subscription plan do not hold monetary refund value beyond the terms of the subscription refund window above.
4. Exceptions — Non-Refundable Circumstances
The following are not eligible for refunds under any circumstances:
- Subscription renewals processed after the 7-day guarantee window.
- Credits or plan allowances already consumed (API calls made, crawls run, keywords tracked).
- Downgrade requests — if you downgrade to a lower plan, you are not entitled to a refund for the difference in cost for the current billing period.
- Accounts terminated due to a violation of our Terms of Use.
- Purchases made through third-party resellers or affiliate networks — please contact the original seller for refund requests.
5. Disputed Charges & Chargebacks
If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your bank or card provider. Chargebacks can take weeks to resolve and may result in your account being suspended during the dispute period. We are committed to resolving billing issues quickly and fairly.
Contact us at [email protected] with the subject line "Billing Dispute – [Your Account Email]" and we will respond within 2 business days.
6. How to Request a Refund
- Email [email protected] with the subject line "Refund Request – [Your Account Email]".
- Include your registered account email address and the transaction date or invoice number.
- Briefly describe the reason for your refund request.
We aim to process all eligible refund requests within 5–7 business days. Refunds are returned to the original payment method. Processing times may vary depending on your card issuer.
7. Free Plan & Trial
SignalSumo offers a free Starter plan with no credit card required. Since no charge is made, the free plan is not subject to refund requests. If you started on a free plan and subsequently upgraded, refund eligibility begins from the date of the first paid transaction.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email to registered users.
9. Contact
- Email: [email protected]
- Response Time: Within 2 business days
- Postal: SignalSumo LLC, San Francisco, California, USA